Situational awareness and Risk Intelligence
IT Event management
Response team communications and collaboration hub
Zapoj SaaS Products enable organizations to automate the process of managing critical events and team communications in one cohesive platform.
Zapoj is the only cloud-based business communication platform in the world, architected on a single code base to deliver multi-tenant capability with high security, speed, scale & resiliency necessary to communicate globally either for Critical Event Management communications, Team communications, collaborations, or for Mass communications.
Zapoj Visual Risk Intelligence helps visualize and orchestrate critical event management (CEM). When a risk is detected near an asset, people or supply chain location, Risk Intelligence automatically generates an alert and provides tools to discover and take immediate action to mitigate the impact. This empowers your team to know early, know the Situation to Act Now.
Zapoj Incident Management can quickly launch response teams when a risk event impacts an asset or business. Further notifies all impacted people using a combination of pre-built workflows per Risk Event type, personnel, procedures and multi-model communications that work together in an emergency to react, understand and respond for Incident Response teams.
With inbuilt communication and collaboration services, response teams can collaborate either on chatops or web audio/video conference calls, and as well securely share relevant standard operating procedure documents or checklists to follow and update tasks assigned to them.
Incident Management teams can examine or make sure if impacted business operations, assets, services or people are fully restored or if there is a need for another means of notifications to be sent to response teams until a proper communication is established.
“Know how it went”- with analytics applied throughout the process to understand the existence of any delays or bottlenecks in resolving events, and with key metrics for managing efficient process improvement over time.